Ganapathy, Sasikala (1); Sasikala, Visalakshy (2) (2016). 'SERVICE DELIVERY POLICY EVALUATION – A CAPABILITIES BASED EMPIRICAL STUDY' Paper presented at the annual conference of the HDCA, Tokyo 2016.

Motivated by the claim that freedom should play a key role in social evaluation, the capabilities framework suggests that we consider what it is that people are free to do, as well as what they actually do. In Sen’s own words, “the people have to be seen, in this perspective, as being actively involved-given the opportunity-in shaping their own destiny, and not just as passive recipients of the fruits of cunning development programs.”
For evaluating the people centered service delivery policy of the state government of Kerala, India - “an intervention at the State level to prepare the ground for sustaining Kerala’s unique social and economic development in future years” - a capability theory of well-being is applied in this survey research. Taking cue from Anand et al, primary data, collected from a sample of 50 people selected at random from an urban ward in Kozhikode in Kerala, has been used in conjunction with a list of substantial values posited by Martha Nussbaum, and an attempt is made to operationalize and test capability approach in a new light.
The research specifically suggests how the information about the capabilities people have, collected from primary data source, can be incorporated into models of (subjective) well-being such as those used by a number of labour and health economists. Accepting “pervasive human diversity” as an “empirical fact”, this research identifies how personal heterogeneities and differences in relational perspectives influence the range of conversion rates of resources into capabilities. With primary data, evidences indicate that a wide range of capabilities exhibit statistically significant relations to well-being, that the relations are complex and slightly different for men and women. Finally, an attempt is made to merge the individual well-being assessments into a synthetic index of socio multidimensional well-being. The substantive pattern of diverse performances is relevant for policy analysis purposes. 

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