Roquette, Francisco (2009). "Design, implementation and evaluation of public management systems/ Diseño, implementación y evaluación de los sistemas de administración pública" Paper presented at the 6th annual conference of the HDCA, 10-12 September 2009, Lima, Peru.

This thesis aims at overcoming a gap identified in the design, implementation and evaluation of public management systems: an explicit focus on and embedding of human development outcomes. Building on Sen's capability approach, the thesis explores the delivery of agricultural extension services in the Amhara region of Ethiopia. Through survey work and in-depth interviews it builds up a detailed picture of how user groups rank and value particular capabilities, understood as their ability to achieve certain functionings, and how far public services contribute to the accomplishment of these functionings. It then examines a recent business process reengineering initiative of the bureau of agriculture from the point of view of its contribution to capability expansion. Similarly, the measurement and evaluation system of the bureau is critically reviewed. The thesis analyses an emergent alternative to existing approaches based on the use of real time feedback from users to service providers and it demonstrates how the informational richness that stems from impact evaluation - including the process of choice, functionings and capabilities - can be used to enhance the effectiveness of service delivery. This emergent approach, labelled here the Public Sector Impact approach, can be seen to provide a superior management philosophy and system for public services in developing countries.